Contact Play971 | Support for UAE’s Licensed Online Casino
We are always here to assist you. As the UAE’s first fully licensed online gaming platform, regulated by the General Commercial Gaming Regulatory Authority (GCGRA), we are committed to providing our users with a secure, transparent, and enjoyable experience. Whether you have a question about your account, need guidance on our responsible gaming tools, or wish to provide feedback, our customer support team is available at any time for players who need guidance or assistance.
How to Reach Us on Play971 UAE
The most direct way to contact our support team is through email. We have dedicated channels to handle your queries efficiently and professionally.
For general inquiries, account assistance, or technical support, please email us. Our team is trained to address a wide range of topics, including registration and verification, payment methods, deposit and withdrawal queries, sportsbook and casino product questions, and access and location-based restrictions.
For any player protection guidance, you may also reach out to us via the same email address. As our Commercial Director for iGaming has emphasised, player protection is central to how our platform has been built, with the tools embedded and not added as an afterthought. This commitment extends to our support services, where we are ready to help you make informed decisions about your gaming activity.
Play971 UAE Location and Operating Company
Play971 is operated by Coin Technology Projects LLC, a limited liability company incorporated in Abu Dhabi. Our principal place of business is located at Twofour54, Yas Creative Hub, Abu Dhabi, UAE. This location places us at the heart of the UAE’s innovation and media landscape, reflecting our commitment to operating within the country’s regulatory framework.
All formal correspondence should be directed to our registered address. Our physical presence in Abu Dhabi underscores our status as a locally rooted platform, authorised by the GCGRA to offer both internet gaming and sports wagering services. Since our launch, we have been proud to serve the UAE community with integrity and compliance.
Play971 UAE: Support for Responsible Gaming
We understand that responsible gaming is a shared responsibility. As part of our commitment to player protection, we have embedded several tools into our platform, including deposit limits, time-outs, and self-exclusion options. If you need help setting up these controls, our customer support team is ready to assist.
We also direct users to Takalam, an online mental well-being platform, for external support. Users looking for guidance, or those who feel gaming may be affecting their well-being, can access support through Takalam in a way that fits their lifestyle. This is part of our broader commitment to making commercial gaming a sustainable entertainment experience, one that gives players a safe, legal alternative to unregulated sites, with validated guardrails in place.
Play971 UAE Feedback and Complaints
We value your feedback and take all concerns seriously. If you have a complaint or suggestion about our platform, please contact us through our email support channel. As a platform regulated by the GCGRA, our player protection and dispute resolution mechanisms are backed by UAE law. We endeavour to resolve all issues promptly and fairly.
When contacting us about a complaint, please provide your full name, registered email address, a brief description of your experience, and any relevant supporting documents. This will help us address your concern more efficiently.
Play971 UAE Access and Location Information
It is important to note that our services are accessible within the UAE only, except in Dubai. Access is not available in Dubai or outside the UAE. We strictly prohibit the use of VPNs or other methods to conceal location or identity, and any breach of these conditions may result in forfeiture of winnings. If you are having trouble accessing our platform, please ensure you are physically located in an eligible emirate and not using any location-hiding tools.
Our platform serves both UAE residents and verified visitors, with the understanding that UAE citizens may be required to comply with any applicable requirements in their emirate of residence. If you have questions about your eligibility, our support team can provide clarification.
Stay Connected with Play971 UAE Team
We encourage our users to stay informed about our platform, product updates, and responsible gaming practices. While we currently operate without bonuses or promotions, we are committed to growing our offering in line with regulatory approvals and user expectations. Our sportsbook covers extensive markets across football, cricket, tennis, basketball, and many other sports, and our racing section offers structured racecards and live viewing on selected events. Our casino section features a curated selection of games from approved providers, and we expect to expand our offerings as more suppliers receive clearance. We are proud to be the first locally rooted platform adding a new layer to the sports experience in the UAE.